Welcome to Zimble Wood. These Terms & Conditions (“Terms”) govern your use of our website, [www.zimblewood.com], and any purchase you make from us. By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.
In these Terms, “Zimble Wood,” “we,” “us,” and “our” refer to Zimble Wood. “You” and “your” refer to the customer or visitor using our website.
1. Eligibility
You must be at least 18 years old, or the age of majority in your state, to make a purchase on our website. By placing an order, you confirm that you meet this requirement and that the information you provide is accurate and complete.
2. Our Online Store
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you. We reserve the right to refuse service to anyone for any reason at any time.
3. Products & Descriptions
We do our best to display our products, colors, and descriptions as accurately as possible. Because our products are made from natural wood, each piece may vary slightly in grain, color, knots, and texture. These natural variations are not defects. We also cannot guarantee that your screen will display colors exactly.
We reserve the right to change product descriptions, limit quantities, or discontinue any product at any time without notice.
4. Pricing & Payment
All prices are listed in US Dollars (USD). Prices may change at any time without notice. Applicable sales tax and shipping charges are calculated at checkout.
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other methods shown at checkout. All payments are processed securely, and we do not store your full payment card details.
If a product is listed at an incorrect price because of a typographical or system error, we reserve the right to cancel any orders placed at that incorrect price, even after the order is confirmed. If your payment has already been charged, we will refund it in full.
5. Orders
Your order confirmation email does not mean we have accepted your order. We reserve the right to accept, refuse, or cancel any order, including orders we suspect are fraudulent or unauthorized, or that appear to be placed by dealers or resellers. If we cancel your order after you have been charged, we will issue a full refund.
6. Shipping & Delivery
We ship to addresses within the United States. Delivery times shown on our website are estimates and not guarantees. Zimble Wood is not responsible for delays caused by shipping carriers, weather, or other events beyond our control. Ownership of the items and the risk of loss pass to you once the carrier delivers the package. Please see our Shipping Policy for full details.
7. Returns & Refunds
Returns, exchanges, and refunds are governed by our Refund Policy, which is part of these Terms. In general, we accept returns of unused items in their original condition within 30 days of delivery. Custom, personalized, and engraved items are final sale unless they arrive damaged or defective.
8. Custom & Personalized Orders
When you place a custom or personalized order, you are responsible for checking that all text, spelling, and details are correct before you submit it. We are not responsible for errors in information you provide. You confirm that you have the right to use any names, logos, or designs you ask us to reproduce, and you agree not to request content that is offensive, unlawful, or infringes anyone else’s rights.
9. Product Use & Care
Our wooden products should be used and cared for as described on the product page and in our care instructions. We are not responsible for damage caused by misuse, improper care, dishwasher use, prolonged soaking, extreme heat, or normal wear and tear.
10. User Accounts
If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Please notify us right away if you suspect any unauthorized use.
11. Intellectual Property
All content on this website, including text, images, logos, product designs, graphics, and the Zimble Wood name, belongs to Zimble Wood or its licensors and is protected by US and international copyright and trademark laws. You may not copy, reproduce, distribute, or use any content without our prior written permission.
12. Prohibited Uses
You agree not to use our website to:
- violate any law or regulation;
- submit false, misleading, or fraudulent information;
- upload viruses or any harmful code;
- infringe on our intellectual property or anyone else’s;
- harass, abuse, or harm others;
- scrape, collect data from, or interfere with the security or operation of the website.
13. Reviews & Comments
If you submit reviews, photos, comments, or other content, you give Zimble Wood a non-exclusive, royalty-free right to use, display, and share that content in any media. You agree that your content will not be false, unlawful, offensive, or infringe anyone else’s rights. We may remove any content at our discretion.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites, and we encourage you to review their terms before using them.
15. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
16. Disclaimer of Warranties
Our website and products are provided “as is” and “as available.” To the fullest extent permitted by law, Zimble Wood makes no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement, except as stated in these Terms. We do not guarantee that the website will be uninterrupted, secure, or error-free.
17. Limitation of Liability
To the fullest extent permitted by law, Zimble Wood and its owners, employees, and partners are not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability for any claim will not exceed the amount you paid for the product that gave rise to the claim.
18. Indemnification
You agree to defend and hold harmless Zimble Wood and its owners, employees, and partners from any claims, damages, or expenses, including reasonable attorneys’ fees, that arise from your breach of these Terms or your violation of any law or anyone else’s rights.
19. Governing Law
These Terms are governed by the laws of the State of [Your State], United States, without regard to its conflict-of-law rules. Any disputes will be resolved in the state or federal courts located in [County], [Your State].
20. Severability
If any part of these Terms is found to be unenforceable, the remaining parts will remain in full force and effect.
21. Changes to These Terms
We may update these Terms from time to time. Changes take effect as soon as they are posted on this page, and the “Last updated” date will be revised. Your continued use of our website after any changes means you accept the updated Terms.
22. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Zimble Wood
Email: support@zimblewood.com
Phone: +1 (XXX) XXX-XXXX
Address: [Street Address], [City], [State] [ZIP Code], United States