Thank you for shopping with Zimble Wood! We want your handcrafted wooden pieces to reach you quickly and safely. This Shipping Policy explains how we process and ship your orders and what to expect.
1. Where We Ship
We ship to all 50 United States, including Alaska and Hawaii. We also ship to APO/FPO/DPO military addresses and US territories such as Puerto Rico and Guam, but delivery to these locations may take longer.
At this time, we do not ship internationally.
2. Order Processing Time
- In-stock orders are processed and shipped within 1–3 business days. Business days are Monday to Friday, excluding US federal holidays.
- Orders placed after 2:00 PM EST, or on weekends and holidays, are processed the next business day.
- Custom, personalized, and engraved items need extra time to craft. They usually ship within 5–10 business days. The exact timeline is shown on each product page.
- During busy periods such as Black Friday, the holidays, and sales events, processing may take a few extra days.
You’ll receive an email confirmation when your order is placed, and another email with tracking information when it ships.
3. Shipping Methods, Rates & Delivery Times
| Shipping Method | Estimated Delivery Time* | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | $X.XX |
| Free Standard Shipping | 3–7 business days | FREE on orders over $XX |
| Expedited Shipping | 2–3 business days | $XX.XX |
| Express Shipping | 1–2 business days | $XX.XX |
*Delivery times start after your order ships and do not include processing time. Delivery to Alaska, Hawaii, US territories, and APO/FPO addresses may take an extra 3–7 business days, and additional shipping charges may apply.
Exact shipping costs are calculated at checkout based on your location and order size. Large or heavy items, such as furniture, may have extra shipping charges, which are shown at checkout.
4. Shipping Carriers
We ship with trusted carriers, including USPS, UPS, and FedEx. We choose the best carrier for your location and package. If you need a specific carrier, please contact us before placing your order and we’ll do our best to help.
5. Order Tracking
When your order ships, we’ll email you a tracking number and link. You can also track your order by logging into your Zimble Wood account. Please allow 24–48 hours for tracking information to update.
6. Shipping Address
Please make sure your shipping address is correct and complete before you place your order. Zimble Wood is not responsible for orders delivered to an incorrect address you provided.
If you notice a mistake, contact us right away at support@zimblewood.com. If your order hasn’t shipped yet, we’ll gladly update the address. If a package is returned to us because the address was wrong or the package was unclaimed, we’ll contact you to reship it, and you may need to pay the reshipping cost.
We can ship to P.O. boxes using USPS, but expedited and express shipping may not be available for P.O. boxes.
7. Delayed Packages
Delivery times are estimates, not guarantees. Sometimes carrier delays, bad weather, natural disasters, holidays, or other events beyond our control cause delays. Zimble Wood is not responsible for carrier delays, but we’re always happy to help you track down your package.
8. Lost or Stolen Packages
If your tracking shows your package as delivered but you can’t find it, please:
- Check around your property, including porches, mailrooms, and side doors.
- Ask your neighbors or building manager.
- Wait 24–48 hours, since carriers sometimes mark a package as delivered a little early.
If you still can’t find your package, contact us within 7 days of the delivery date. We’ll file a claim with the carrier and do our best to resolve the issue. Zimble Wood is not responsible for packages stolen after the carrier confirms delivery, but we’ll work with you to find a fair solution.
9. Damaged Items
We pack every order with care to protect your wooden pieces during shipping. If your item arrives damaged, please email us at support@zimblewood.com within 7 days of delivery and include:
- your order number;
- clear photos of the damaged item;
- photos of the outer box and packaging.
Please keep all the packaging until we resolve your claim. We’ll send a free replacement or issue a full refund. See our Refund Policy for more details.
10. Sales Tax & Duties
Sales tax is calculated at checkout based on your shipping address and your state’s tax laws. Because we ship only within the US, there are no customs duties or import fees.